New Appointment - Head of Customer Success

Published by Health Metrics, February 16, 2023

We are very excited to announce Glenn Neyland has joined Health Metrics in the newly established role of Head of Customer Success within our Executive Leadership Team. Glenn is responsible for delivery of customer service and support across Australia and New Zealand.

Glenn has carved out a successful 30-year career in the IT sector and has significant experience across the entire spectrum of IT and professional services delivery. He holds a Bachelor of Business Administration: Business Computing, RMIT University.

During his career Glenn has held operational, customer service and account management roles for a number of high-profile organisations including Tattersall’s, Tabcorp, PwC and HP. Prior to joining us Glenn worked at IT Services provider Byte for 11 years where he held senior client engagement roles focused on helping customers improve greater business efficiency through effective use of managed services solutions.

“I’m very excited by the opportunity to join the Health Metrics team and to build a best-in-class customer service capability. Throughout my career my focus has always been to ‘make a real difference’ by improving and optimising business process, and I’m looking forward to applying this focus to achieving improved outcomes for our Customers,” said Glenn.

Glenn grew up in Melbourne’s Northern suburbs, and he continues to live in the area with his wife and two children. He is a keen golfer and also follows the AFL and NRL and enjoys supporting the Collingwood Magpies and the Melbourne Storm during the winter months.

Paul Brindle, Health Metrics CEO commented: “We’re very pleased to have someone of Glenn’s calibre join our team. We are focused on building a customer service capability that will empower our Customers to optimise their investment in our software platform; and by doing so help them to deliver better care outcomes. Glenn’s professional experience and commitment to building a culture of customer service excellence within the business will play a critical role in helping us to achieve this.